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Privacy Policy

1. INTRODUCTION DevCloudLab ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we process your personal data when you visit our website (hosted by Kajabi) and purchase our training services, and outlines your privacy rights and how the law protects you.

2. DATA CONTROLLER For the purposes of the General Data Protection Regulation (GDPR), the Data Controller is:

3. THE DATA WE COLLECT We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: First name, last name, username.

  • Contact Data: Billing address, email address.

  • Financial Data: Partial payment card details (managed securely via our payment processors, Stripe/PayPal; we do not store full credit card numbers).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical & Usage Data: IP address, browser type, time zone setting, and how you use our website (e.g., course progress, video completion rates).

4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Contractual Necessity: To grant you access to the RHCSA course, process your payment, and track your certification progress.

  • Legitimate Interests: To analyze user data to improve our course content (e.g., seeing which lectures students drop off at).

  • Legal Obligation: To keep records for Dutch tax authorities (Belastingdienst).

  • Consent: To send you newsletters or promotional emails about future DevOps courses (only if you opted in).

5. DISCLOSURE OF YOUR DATA (Third Parties) We do not sell your data. However, we share data with the following essential service providers ("Data Processors") who help us run our business:

  • Kajabi, LLC (USA): Our platform host. They store your user account and course progress.

  • Stripe/PayPal: Secure payment gateways.

  • Google Analytics: Used to understand website traffic.

6. INTERNATIONAL TRANSFERS Our business is based in the Netherlands, but our platform provider, Kajabi, is based in the United States. By using our services, you acknowledge that your data will be transferred to and processed in the United States. We protect your data by using service providers that adhere to the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission, providing a level of protection comparable to that afforded in the EU.

7. DATA RETENTION We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Tax Data: Under Dutch law, we are required to retain basic customer information (contact, identity, financial, and transaction data) for 7 years for tax purposes.

8. YOUR LEGAL RIGHTS Under the GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data ("The Right to be Forgotten"), provided it does not conflict with our tax record-keeping obligations.

  • Withdraw consent at any time where we are relying on consent to process your personal data (e.g., unsubscribing from email lists).

To exercise any of these rights, please contact us at [Your Email Address].

9. COOKIES Our website uses cookies to distinguish you from other users of our website. This helps us deliver a good experience when you browse our website and improve our site. You can set your browser to block all or some cookies, though this may cause parts of the course platform to function incorrectly.